General questions
Unfortunately, it is not possible however, you may customize the special notes in the product before placing your order.
1. To prevent fading of the images and cover materials we recommend storing your Photobooks in an area away from direct sunlight, ideally in one of our Presentation Boxes or Slipcases (available for certain sizes/products) for optimal protection from light, dust, and environmental factors. We do not recommend storing your Photobooks in an area where it may be subjected to extreme heat, humidity, or any contact with moisture.
2. Photobooks should always be stored flat rather than vertically due to the weight of the thick pages which will stress the binding if stored incorrectly. When viewing your Photobook always support the binding by resting the back cover on a clean surface. Never suspend your album by its cover as the weight of the album may damage the binding.
We are sorry to advise that we do not provide digital versions of the files.
Upon uploading your project, you hereby acknowledge that the content of the photo product conforms to the rules and regulations as stated in our Terms of Service.
Photobook Worldwide and all its subsidiaries reserve the right to refuse to print any project that contains Content that breaches any of the agreements and privacy policies of the company.
We will not print or publish any photo product or its contents unless authorization is given by the project design owner or author. It is the customer’s responsibility to alert Photobook Worldwide and all its subsidiaries if your project contains any explicit or sensitive content such as nudity and or profanity in order for special arrangements to be made when handling and producing your photo product.
If your shipment is not what you expected, please check the order details included with your invoice in the email. If the items delivered do not correspond to the product details in your invoice, please get in touch with our Support team immediately.
Unfortunately no, customization and printing are to be made on our products offered on our website.
Other questions
Our brand/logo is printed on the back of all Photo Prints (aside from the Fujifilm upgrade, where the Fujifilm logo will be printed), and also on the back cover of our Lil Photobook as well as the mobile App. Most of our shipping packaging would also have the Photobook logo printed on it. It would not be possible to remove the logo from these items at this point in time.
We are sorry to advise that this is not a service that we offer at this point in time. Please do reach out to our Support team through live chat or email should you require further assistance.
Please accept our sincere apologies for the damaged item received. Do chat with us or send us an email with sample pictures of the damaged item together with the packaging boxes within 30 days from your order receive date and we will arrange for a replacement right away.
If you wish to have specific delivery requests for your order, we suggest that you contact the delivery provider with the tracking number once you receive our shipping notification. This is once your order has been shipped out.
Note: For standard delivery, there can be no special delivery made as the final delivery is performed by the postal provider.
We have several Shipping Options:
1) Standard: Average production and delivery timeframe will take between 5 to 10 business days
2) Premium Express: Average production and delivery timeframe will take between 4 to 7 business days
3) Super Rush: Average production and delivery timeframe will take between 3 to 5 business days
Note:
Business days do not include weekends and public holidays.
Tracking is included for all delivery options.
Orders are not deliverable to Post Office boxes and APO/FPO addresses. APO/FPO/DPO (Army Post Office/Fleet Post Office/Diplomatic Post Office)
The above production and delivery timeframe are best estimates of how long your order will take to arrive. The actual date of receipt will depend on location and may be subject to delays due to peak season/holiday disruptions.
An email containing the tracking number will be dispatched to you as soon as your product leaves the factory. Please allow at least 24 hours for your tracking number to be updated on our courier’s website.